Sky witness fbi

[Sukev]

On playlist so watching back.First part of programme fine ,sound and picture, then after ad break no picture just sound. Then ad break was fine then no picture just sound. Any ideas ?

[Rikki62]

I am having exactly the same issue.

The latest episode of FBI is now available to watch via my playlist BUT after you get past the first section of adverts there is only sound, no picture!!

We had this a few months ago with S.W.A.T's last ever episode and still not resolved.

[Tippster]

You still haven't been able to watch the last episode of SWAT?

That issue was rectified a couple of weeks after the issue was first noticed.

[Angel_Aka]

FYI - FBI S8 Ep5 plays absolutely fine on NOWTV. I have Ultra Boost so it plays all the way through in UHD without any ads at all. 

The issue on Sky Stream must be to do with the ad-insertion. 

[lettice · Accepted solution]

It does seem it's only the HD version.
The HD version will show ads (whereas the UHD version does not) but the ads can be skipped with the ad skipping pack.

I played the UHD aversion of episode 8 yesterday evening and had no playing issues on my pucks.

Still fine today.

but, just tried the HD version and seeing the same black screen with sound after the first in programme set of ads.

Would suggest to get this actioned  and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.

[Tippster]

Just had a response from Sky with regards to the email I sent off yesterday.

It's all very generic, thanking me for bringing it to their attention, they're looking into it & hoping to have it resolved asap!

So I guess we just have to keep waiting.

[Jen3005]

I'm having the same issue.  Tried to report it and was told to restart my Sky box, which hasn't sorted the issue!  It's not the first time and it's annoying.  Can anyone from Sky investigate please? 

[Fothergill1]

FYI my response from Viewer Relations is as follows:

Thank you for contacting Sky regarding FBI Series 8, Episode 5.

We appreciate you taking the time to bring this to our attention. Our teams are currently investigating the issue, and we're working to
resolve it as quickly as possible.

Thank you again for getting in touch with Sky.

[motb]

The same thing happened to me too. Flashbacks of S.W.A.T and Chicago P.D episodes from end of last year. Fingers crossed its sorted faster than those were.

On a seperate note, we managed to watch the live airing of FBI last night and the quality was in SD at best. Whether thats related or not i don't know?

[IanMBPowell]

Yes, I'm experiencing the same issue. Tried all the various reboot options including a factory reset and still no resolve. Happened a while back with Chicago PD too for 2 episodes. If it takes as long to rectify the issue, then we'll already be up to episode 8. 

[Whale]

FBI on SKY witness S8 e5 I have sound but no picture

[DeirdreGraham]

I am having the same issue with FBI on Sky. Also Chicago PD series 13 has STILL NOT RETURNED TO Sky Witness

[MartinV]

Seem to be seeing this issue more and more! I reported this issue on a SWAT program before Christmas, It seemed to get fixed for a couple of weeks and people have reported the issue has returned! 

[Fothergill1]

Hi @Whale there is definately an issue with this specific episode of FBI and I and many others have reported it to Viewer Relations at viewerR@sky.uk

At @MartinV says there was a similar problem with a SWAT episode a few months ago..  I don't think it is as prevelant as @MartinV thinks as this is only the 2nd time I have seen it happen in nearly 4 years on the streaming platform.  On both occasions it was a Sky Witness programme though.

Let's hope they fix it quicker than they did with the SWAT programme.

[PaulaSky77]

Hi, I'm having the same issue and previously had it with SWAT and Chicago PD. Hoping they fix it quickly, would be nice if they advertised that they fixed it somewhere - do they?