F1 live recording keeps skipping for 30 seconds, anyone else having this problem?

[MarkGoldsmith]

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@Pam39 wrote:

Same for me. This is second race it's skipped forward every few seconds. Not acceptable as totally spoils race. Tried switching off tv & router but no difference 

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See posts 39 and 40 in this thread.

[DH0067]

I reported my scenario to Sky and today had contact from Sky Complaints. They tell me that, despite all the other similar posts involving same time, channel etc, the problem is connectivity related.  Having ruled out my broadband speed (BT superfast fibre) I've been advised to hard wire the BT hub to the TV.  I shall try that and see what happens on Sunday at the race from Spa.

[SLPL1]

Mine is already hard wired and I still have the problem they gave me  £30 off my bill in compensation and told me the issue was being worked on, how can it be a connectivity issue when it only happens on skyfl

[MarkGoldsmith]

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@DH0067 wrote:

I reported my scenario to Sky and today had contact from Sky Complaints. They tell me that, despite all the other similar posts involving same time, channel etc, the problem is connectivity related.  Having ruled out my broadband speed (BT superfast fibre) I've been advised to hard wire the BT hub to the TV.  I shall try that and see what happens on Sunday at the race from Spa.

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It's not connection related and based on the response I got back Sky are aware of the issue that affected the first 15-17 laps only of the past 2 races. Whether it gets fixed before this weekend or not who knows but I'd be surprised if it's still an issue post the summer break.

[GB28]

I hit the same issue yesterday but watching Sky Sunday Premiership football. Plus a whole bunch of other broken functionality. Sky stream just does not work well enough. I don't want £25 or £30 of credit/vouchers, I want to be released from the contract where Sky have not fulfilled there part of the deal.

[MarkGoldsmith]

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@GB28 wrote:

I hit the same issue yesterday but watching Sky Sunday Premiership football. Plus a whole bunch of other broken functionality. Sky stream just does not work well enough. I don't want £25 or £30 of credit/vouchers, I want to be released from the contract where Sky have not fulfilled there part of the deal.

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I'd suggest raising it with the Viewer Relations Team via viewerR@sky.uk.

Once people reported the F1 issues mentioned in this thread  to the Viewer Relations Team Sky resolved it fairly quickly.

[Helene3]

• It's doing it again today during the Villa vs Tottenham coverage.. skipping forward a few seconds 🙄 Really getting fed up of this!! 

[Mookmac]

Same problem trying to watch today's Grand Prix from watchlist. Absolutely fuming. Missed qualifying this morning because despite having it on series record, it wasn't "recorded". Why do we have to pay so much for something that doesn't work properly. I'm forever having problems since getting stuck with Sky Stream.

[PerformanceGoth]

This is issue is back. 

[MarkGoldsmith]

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@PerformanceGoth wrote:

This is issue is back. 

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So have you done as suggested in the post just before yours?

[PerformanceGoth]

Why gatekeep? Of course I have. This is a community forum to share solidarity that issues we have all reported on in the past have returned. 

[JDS2]

Noticed recently that when watching sky sports premiere league on sky stream if you use the watch from the start function then fast forward a little the program skips forward 10secs every 30secs.

Anyone had the same or known if sky are aware. This ruins the game & doesn't seem to happen on any other channel. 

I stream motorsports from all over the world with no problems whatsoever. 

Jack

[CatherineF1]

We are just trying to watch the F1 race today from Start, it is in our playlist, and the programme keeps jumping / skipping forward by about 20 seconds we think, this is extremely frustrating as we are missing the details of the race! We have tried rebooting WiFi and our SkyGlass but this has not solved the issue. 

[philipjones1968]

Same problem. Sky Stream is so bad. You can't watch a race where it jumps ahead constantly. I can't believe I'm going to have to watch highlights on C4. I pay £150 a month for this crappy system

[philipjones1968]

Totally agree. I've got the same problem. The whole of Sky Stream needs re engineered, it's so so bad.