Discussion topic: Error 1310
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Message posted on 27 Sep 2024 10:03 PM
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Error 1310
I am a new sky stream customer. I received my puck but it is not activate yet as I currently waiting for my TV. I subscribed everything except TNT sports. I am able to watch via sky go few days ago until today I receive error 1310. Kindly advise how can I solve this. Thank you.
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All Replies
Message posted on 28 Sep 2024 12:19 AM
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Re: Error 1310
@0omXLem Hi, are you by any chance a previous Sky customer? If so and you are trying to use your old login details that may be the problem. For Stream you need to remove your old details and then re do them.
Message posted on 28 Sep 2024 12:38 AM
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Re: Error 1310
Hi, I am completely new to sky. I'm not sure what went wrong because I could watch all my subscription yesterday.
Message posted on 28 Sep 2024 08:37 AM
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Re: Error 1310
@0omXLem Have you unplugged the puck for a minute then plugged it back in?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 28 Sep 2024 09:02 AM
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Re: Error 1310
I don't have a tv at the moment and I did not plug and play the puck yet.
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