Erroneous no internet connection message when turned on

[Jakki62]

When we turn on the puck it says there is no internet connection and the time is approx 7,5 hours out. If we wait a few minutes with this blue screen then press the home button everything comes up as it should. 

[lettice]

One cause of this maybe an option in The Sky Stream puck settings.

We tend to recommend changing the defaults to the settings below;

Go into your puck settings and change the following options;

Settings>Start up and Standby>
Set Network standby mode to ON and Overnight power saving to OFF.

[Jakki62]

Thanks, I'll give it a try and let you know if it works.

[Jakki62]

Unfortunately that did not work, although it did correct the time on the blue error screen.

[Jporch316]

Hi @Jakki62 

I have escalated your issue to the online sky community support team

please look out for an invitation to chat with them 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Jakki62 to chat.

[NickJJ]

This is such an annoying issue and surely Sky could easily correct it with an update.

I thought some European directive meant zombie equipment always switched itself off so the settings mentioned won't make a difference?

The Puck always switches itself off and I can put it on a few minutes later and the message can report no WIFI (even if Ethernet connection). So random and the Puck should have a bit more patience as it can often sort itself out without switching off and on!

Come on Sky and sort it!

[Alan_H]

I get this message a lot of the time, I have the settings suggested in the thread set as suggested and it makes no difference. It started happening around 4-months ago for me and I get the message 40/50% of the switch ons 

my internet is 1GB and my wifi is solid at 350-390mbps in the area the puck sites 

[Jakki62 · Accepted solution]

On advice from sky I powered down the broadband router. I decided to also power down the puck, cut the mains, on Friday. Left for a couple of hours, fired it all back up and since then it has worked fine. Might be worth a try.