Discussion topic: Sky stream puck not connecting to internet

This message was authored by: PaulyD12 · ‎18 Nov 2024

Just unboxed the sky stream puck. Plugged in but will not connect to internet. Using Vodafone wifi hub. Other devices connected to WiFi and are working. Message on TV We can't connect to your internet. Connected to broadband router X connection to internet ..... Retrying .... Please help 😊

This message was authored by: mikealanr · ‎18 Nov 2024

Hi @PaulyD12

Try walking through the troubleshooting steps here: https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/connect-tv-help-sk...

If that doesn't work you will need to call Sky. We are fellow subscribers here on the forum.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Sky stream puck not connecting to internet

Sky stream puck not connecting to internet

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