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Discussion topic: Sky stream puck not connecting to internet

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This message was authored by: PaulyD12

Message posted on ‎18 Nov 2024 05:39 PM

Sky stream puck not connecting to internet

Just unboxed the sky stream puck. Plugged in but will not connect to internet. Using Vodafone wifi hub. Other devices connected to WiFi and are working. Message on TV We can't connect to your internet. Connected to broadband router X connection to internet ..... Retrying .... Please help 😊
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Superuser
This message was authored by: mikealanr

Message posted on ‎18 Nov 2024 07:28 PM - last edited: ‎18 Nov 2024 07:29 PM

Re: Sky stream puck not connecting to internet

Posted by a Superuser, not a Sky employee. Find out more

Hi @PaulyD12 

 

Try walking through the troubleshooting steps here: https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/connect-tv-help-sk...

 

If that doesn't work you will need to call Sky. We are fellow subscribers here on the forum.

 

MikeAlanR 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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