Picture break up on various channels followed by a black screen

[Bluegiraffe]

Aaaannnnndddd it's back

Had an evening or peace after switching the puck to ethernet.  Fine this morning - and in the last few hours I have a had 4 black screens after image breakup.

Sky?

Bluegiraffe

Moderator note: subject of thread updated to better reflect the conversation

[Bluegiraffe]

Having a brief look around I think this is likely one of the discussions with the higest number of posts (next to the audio sync issue, which is also ongoing and ridiculous in this day and age) The annoying thing is that this discussion is marked 'Answered'  (in October) but clearly this is an ongoing issue.

Can we please have some feedback from a Sky employee on the actual status and whether this hads been escalated in any way?

SInce 17:00 this afternoon I think we have been kicked to a black screen no fewer than 8 or 9 times, on various channels, Channel 4, ITV1, HGTV, BBC and Discovery.

Bluegiraffe

[Bluegiraffe]

I suspect your're right, interestingly enough, Sky is my ISP - so theres that 🙂

Bluegiraffe

[KevNewMedia]

Hi @Bluegiraffe 

Thank you for bringing this issue to the Community's attention.

I've moved your posts out from the other thread as the issue that you are experiencing is different to the other thread. The problem experienced in the other thread was where lots of people had issues across the Sky branded channels and ITV.  We've broken these out to their own threads, so it's easier for everyone to understand what's happening.

I'm sure one of your fellow Community members or Superusers will be along to help soon 👍

[Bluegiraffe]

Kev

Just had this on Sky Atalantic whily trying to watch 'Day of the Jackal' - 16:00 on Mon 18 Nov

Breakup during the Volvo Intersitial

Bluegiraffe

[KevNewMedia]

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@Bluegiraffe wrote:

Kev

Just had this on Sky Atalantic whily trying to watch 'Day of the Jackal' - 16:00 on Mon 18 Nov

Breakup during the Volvo Intersitial

Bluegiraffe

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Hi @Bluegiraffe 

That issue is different to the broadcast problem we've been investigating and fixing on the other thread.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147