Okay, I have been dropout free for over a week now with the puck. It has been a long and drawn out process. Sky have been pretty useless - I'm not convinced they actually believe this is an issue. They certainly don't acknowledge it and their customer service advisors don't have the training to support. But after some sheer persistence I may be there. Here's what I've done.
1) Upgraded to Full Fibre 500 from 150mbps.
2) Altererd the location of the puck. I've cleared it as far away from any electronics as possible and lifted it well away from the ground. I've received advice that Glass, Mirror and Metal are an issue. As is being with 2 feet of any electronics. As is being less than 2 foot from the floor. All these things affect WiFi signal, reflecting or absorbing it.
3) Stream supports Wifi6. Bog standard Sky router doesn't. I've upgraded to Sky WiFi Max, which does. It also promises to penetrate walls better.
Using the built in Netflix speed test, my connection speed has lifted from 60-80mbps to 250mbps. So, maybe issue resolved. I'll post again if not.
My fixes could be coincidental, but ensuring you have a clear WiFi connection and lots of bandwidth might be the answer.
Good luck to anyone reading this with this issue. It is an issue. It is not supported by Sky and nobody tells you that you need to follow these steps when you order a puck. But I'd certainly try them. It may well have worked for me.
