Do Sky remove your old satellite dish if you switch to Sky Stream?

[LauraW90]

Having just switched from Sky Q to Sky stream, we were asked to return our old Sky Q mini boxes and this has been done but I'm not sure if Sky will contact me to arrange for an engineer to remove the satellite dish? Does anybody know what should happen next? Do we have to contact Sky or will they contact us?

[GD1 · Accepted solution]

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@LauraW90 wrote:

Having just switched from Sky Q to Sky stream, we were asked to return our old Sky Q mini boxes and this has been done but I'm not sure if Sky will contact me to arrange for an engineer to remove the satellite dish? Does anybody know what should happen next? Do we have to contact Sky or will they contact us?

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No the dish is yours, it will be up to you to remove, Sky won't

[LauraW90]

Thanks for clarifying that for me.

[Fothergill1]

@LauraW90 Just a suggestion in addition to the advice given by @GD1.. I would be inclined to keep your satellite dish in place until you have completed your 31 days cooling off period (or even longer) in case you decide to return to Sky Q.

[Richard+1225]

I was under the impression that all sky hardware belonged to Sky. They should also be responsible for removing it surely?

[Fothergill1]

@Richard+1225  as per post 2 above the Satellite dish belongs to you so unfortunately it is your responsibility to remove it (or just leave it in place if you prefer).

[TimmyBGood]

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@Richard+1225 wrote:
I was under the impression that all sky hardware belonged to Sky. 

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Nope.

Digiboxes, Sky+ and Sky+ HD boxes are owned by the user.

Sky Q boxes are loaned by Sky.

Satellite dish and cabling are owned by the householder upon installation (with a 12 month warranty)

Sky Glass television sets are owned by the user.

Sky Stream pucks are loaned by Sky if acquired after February 2023: before then they are owned by the user.