Hi @Hannahpatricia welcome to the forum and I'm sorry to hear of your financial difficulties.
This is a public forum essentially comprising of customers helping other customers so you are not talking to Sky. No one will be able to help with your issue as we don't have access to accounts.
You will need to call Sky direct. If Sky is you mobile provider you can phone them by dialling 150.
If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.
Good luck.
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