Disney+ is Now Included in Most TV Packages!

[SD-Stu]

I had a premium prepaid (annual) Disney sub. Reviewing in 6 months. 

I synced sky and Disney on 20 March.

Upgraded Disney subscription via sky premium tier. 

Still see no refund of my residual annual sub. Who should I be speaking to? 

[Saraa62]

I worked out why I was still charged for Disney, when Sky said I was with them. 

Sky added my old Disney account, which was under the same email address, rather than my current Disney account which is under a slightly different email address. I have now cancelled my more recent Disney account but can't see a way of reclaiming the money back. Guess I'll have to just let it go 😞

[HoundofCulaine]

• So my Disney+ no longer has coming soon and looks like it's been activated...

Yeah because I reactivated my £5.99 Disney+ subscription!

I'm getting sweet **bleep** Adams from Sky.

Bloody pathetic. Couldn't organise a **bleep** Up in a brewery!

[Alan+at+Pboro]

Hi, I've got SKY plus boxes, I can't find on the boxes or in my Sky App how to activate Disney plus, can you please guide me ?

[TimmyBGood]

@Alan+at+Pboro 

Sky+ subscriptions are not eligible for Disney+

 

https://www.sky.com/help/articles/disney-plus-faqs 

[Alan+at+Pboro]

I don't understand, there is a Disney Plus  Channel on the SKY Plus box, so why would we not be elagible ?

[TimmyBGood]

@Alan+at+Pboro 

Currently the only broadcast Disney channel is Disney Junior.

Disney+ is an app, and the antique Sky+ platform doesn't do apps.

Also, Sky would really like remaining Sky+ users to migrate onto a current platform: it's been a decade since Sky Q was released.

[oj01]

---

@Alan+at+Pboro wrote:

I don't understand, there is a Disney Plus  Channel on the SKY Plus box, so why would we not be elagible ?

---

If you're referring to the Disney+Cinema Channel (305), Sky have decided that it's not available to Sky+HD Customers, possibly because of its link to the Disney App which also can't be accessed on a Sky+HD Box.

[Alan+at+Pboro]

@TimmyBGood 

Thank you for replying. Unfortunately, I have genuine reasons why I can't change to Sky Q or Glass. I need to stay with my Sky Plus boxes. I've stayed loyal with Sky since the 1980's when I started with an analogue receiver. I was annoyed when they stopped supporting the Sky Plus app, which I believe is far superior to Sky Go and any apps offered by their competitors. When I received emails and in My Sky App were all stating that I was getting Disney plus for free, it felt good, but then to be told that I'm not qualified was so disappointing. 

[Alan+at+Pboro]

@oj01 Thank you for replying and explaining that, I appreciate it. 

It's good to see that I'm not the only one that wants to stay with Sky Plus 🙂

[kulie+koroma]

Disney+standard plus ads is not working for me as sky vip customer

[SKY1992bf]

---

@kulie+koroma wrote:

Disney+standard plus ads is not working for me as sky vip customer

---

@kulie+koroma  have you activated it?

[Cleveleysbob]

I've got this sorted, but SKY haven't.

If I go into MySky on the Stream SkyGlass TV, it has Disney+ and HBO both confirmed on my package as "basic no ads". Perfect.

If I go onto MySky app, it still says "confirm activation" and it's still only showing the Standard + £4 option.

Everything is working fine and I'm getting what I want, but SKY haven't corrected or caught up on the app yet. - Here's hoping 🤞

[Tracey3659]

Can't log into Disney +, can you Help please.

[mikealanr]

Hi @Tracey3659 

You will need to give us more information. What do you mean you cannot log in? Your username and password is managed by Disney not sky. See: https://help.disneyplus.com/en-GB/article/disneyplus-change-password

If you mean you are trying to activate your free subscription, have you activated as per the process here: https://www.sky.com/tv/apps/disney-plus?

Please provide more information as to what your issue is and the community will do it's best to helps but remember we are not sky support we are fellow customers and know nothing about you or your set up unless you tell us!

MikeAlanR