Discovery plus

[doglead]

I have had Sky Stream few months now and after first couple days I could not acces discovery plus was asking me to up grade  but its part of stream package I contacted Sky went through the regular things refresh app restart stream reset stream all the regular things and its still not working anyone know why or how to fix this

[mikealanr]

Hi @doglead 

Have you activated discovery plus as per the instructions here: https://www.sky.com/help/articles/discovery-plus and is it showing as a subscription in Sky marketplace?

MikeAlanR

[doglead]

Hi@mikealanr

Yes its all registered I could use it for first couple of days then after that every time I opened discovery plus and click on a programme it comes up telling me to up grade and retry so I checked everything on app when I spoke to Sky after we went through all the standard stuff of resetting etc they just said wait couple weeks to see if it comes back on 

[Barnsey]

I have been trying to access Discovery Plus for over a year.  Never had a problem until my account was 'upgraded'.  It allows me to activate and says that I have the package when I check the account but whenever I try to sign in I am told that I need to upgrdade to watch.  It's impossible to get online help from a human and the bot just repeats the same message - very frusrating and feeling ripped off by Sky.