Red light on Open Reach box for days

[Tracy-B]

Have tried full reboot without success. Sky Stream intermittently loses connection and won't reload. Just keep getting in a loop but think I need an engineer to resolve

[TimmyBGood]

@Tracy-B 

Is that a red LED on the top left or lower right of the ONT enclosure?

[Tracy-B]

Lower right

[TimmyBGood]

@Tracy-B 

Lower right is typically an indicator that the batteries in a Battery Backup Unit are no longer capable of holding charge: it's not actually related to internet dropping unless the mains supply is also dodgy.

[TimmyBGood]

@Tracy-B 

There's a thread about the BBU here:

https://helpforum.sky.com/t5/Broadband/White-box-that-is-wored-in-has-fault-light-on-and-has-since-w...