Discovery plus olympics

[oldfella]

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@jaelle wrote:

I went to the app and set up the account there. That's probably what my problem is.

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Yes @jaelle 

You need to set it up on your Q box

[jaelle]

I did do it on the box but using the sky Q app.  I've managed to get it to work on my phone now, though the sky box still requests a paid for upgrade. Not the end of the world as I can cast from my phone. 

[Mr+Flibbles+86]

We are still looking to help you @Linda127 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Brendan44]

• I have the same problem and it has been going on for months! Discovery Plus have been me free access twice but this has ran out again. No one seems to know how yo solve the problem. I would appreciate some help if anyone has a solution 🙂

[Seb31]

I'm also having the same issue! 

[Chloe-W22]

Hi all,

We've put together a Community News article for some guidance on signing in to Discovery+, please see here.

We've identified one of the main hurdles a customer faces when trying to access Discovery+ content is signing in with the wrong email address. This email address can differ from the email address you use for Sky, Netflix and other apps.

To check if you're signed in with the correct credentials go to  'Account' and check if this says  ‘discovery+ via Sky’, if it doesn't this is the wrong email address or you may not have linked the account to Sky yet, you can do this here: https://www.discoveryplus.com/link