Discovery plus error 400

[Cleveleysbob]

@baggyjules 

May I ask what equipment you are using?

This fix is exclusively for SkyStream or SkyGlass.

If you're using SkyQ or other versions you're issue may be something else and you should check with Sky.

[Nigelbuzz]

Sky stream I done factory reset and still have issue 

[Cleveleysbob]

@Nigelbuzz 

Did you re sign in to Discovery+ to link your Sky Account with D+?

Before all this error400 stuff started, I had some major issues linking D+ with my Sky account and that was cured with a factory reset, although I did have to follow all the onscreen instructions and reconnect the services. It did work.

Had to repeat the whole process after this error 400 stuff, but it did work again.

[baggyjules]

Hi...I have tried everything! Just spoken to Sky and after some fault finding they are sending me a new box. 

Thanks for your help. 

[baggyjules]

All....I have received a new box today. It is different to the old one in that it has chrome trim around the bottom. 

Discovery is now working as it should. After updating software and following all the advice it seems the hardware in the new box is better. Hope this helps. 

[Caz110]

Spoke to sky today, they said there is still a fault. Iv only been with them 1 month. And discovery will not work for me. Making me want to leave sky 

[Moochops2024]

Seems I was only a short time dealing with mine I've only got 2 sky puk boxes plus WiFi so far so good 😊 good luck 🤞 guys hope get sorted ✅ soon

[dleaves85]

I have sorted mine, if you go into settings on your sky and go into system management then resets and updates then refresh apps it's should sort it you may have to sign in to discovery plus again. hope that helps 

[rd72]

No it's not working, I have been trying to have this issue fixed for the last 4 to 5 months. the links don't work, still asking for upgrade and tech team don't know what to do.  Looking through the posts I can see it's not just me, someone give me a solution 

[tonyang]

Hi

This is what has worked for most people when the problem first started.

This process will sign you out of your TV apps and reset personalised settings that you may have changed.  Once you have completed the process, you will be able to sign in to your TV apps.

1. Press Home on your Sky remote.
2. Keep pressing down and select Settings.
3. Select System Management, then Resets & updates and Factory reset.
4. Select the option to conduct the factory reset and when the screen goes black, press 4 and 6 on your remote control for 3 seconds, so that it unpairs itself.
5. Once the device has started back up, follow the steps on-screen to re-activate the service and get signed back in to everything.

[Daywalker316]

Contact discovery plus on (removed)  because sky won't do jack 

Moderator note: Removed phone number

[macdug]

i have tried everything sky has asked me to do.updating software.reset to factory settings, still discovery plus does not show in sky shop,and while i have a dicovery plus account.but still no access to programmes

help please

[POPPY57]

I am having issues with discovery plus it state error 400

It works via tablet and phone

[mikealanr]

Hi @POPPY57 

This is a know issue with a resolution. See this existing thread: https://helpforum.sky.com/t5/Sky-Stream/Discovery-plus-error-400/td-p/4534716

MikeAlanR

[POPPY57]

It was sky glass it as been sorted now thank you