discovery +

[JonnyTeee]

Same problem here, discovery plus was working fine yesterday afternoon. Went to watch the snooker last night and got the error no internet. I have tried turning the puck off and on but to no avail. The problem is still there today, everything else works fine. Discovery plus is working fine in my Apple TV.

[1morgs]

Can anyone help please

[Old_git]

@MarkGoldsmith

Tried refreshing apps before seeing your post to no avail.

Software is 024

Youtube still working and can also stream Discovery from programme guide.

I get No Internet connection (which on a Sky Stream box is clearly inaccurate). Error 400

Djsconnectex power for 20mins but still no go.  Leave it off overnight?

Thanks for suggestion.  Shame Sky and Did kvrty don't text updates better.

[Fothergill1]

@1morgs I have just tried DIscovery + on my Stream and it worked perfectly so the problem would appear to be at your end.

Firstly try rebooting your system as follows: Switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

If that doesn't help try a refresh of your Apps in Settings > System Management > Resets & updates.  This can take a while but in done in the background so you can still watch other programmes. 

If it is still not working please post back with more information about the issue.

[trevforum]

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@Fothergill1 wrote:

@1morgs I have just tried DIscovery + on my Stream and it worked perfectly so the problem would appear to be at your end.

Firstly try rebooting your system as follows: Switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again.  It will take about a minute to reboot.

If that doesn't help try a refresh of your Apps in Settings > System Management > Resets & updates.  This can take a while but in done in the background so you can still watch other programmes. 

If it is still not working please post back with more information about the issue.

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Which Software build are you on.  Since I got Q24 today Discovery + thinks I have no internet connection.

[1morgs]

On phone to sky and been notified it's a known problem as from earlier today. 

[1morgs]

That's the same thing mine says. No internet when I do have internet

[Fothergill1]

@trevforum I am on build QS024:012.00p which I have been on for weeks.

Strangely, I got a no network connection message earlier today but a reboot resolved it immediatly.  This used to be a common occurrence but I haven't had it for months. I have the Networked Standby Mode turned ON which resolved the issue about 18 months ago and have rarely had the message since.

[Fothergill1]

@1morgs as per my post a few moments ago to @trevforum I had the problem earlier today but a reboot resolved it.  I am actually watching something of Discovery + as I am typing.  Strange mine works but not yours 🤷‍♂️

[trevforum]

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@Fothergill1 wrote:

@trevforum I am on build QS024:012.00p which I have been on for weeks.

Strangely, I got a no network connection message earlier today but a reboot resolved it immediatly.  This used to be a common occurrence but I haven't had it for months. I have the Networked Standby Mode turned ON which resolved the issue about 18 months ago and have rarely had the message since.

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Yeah I've done several power cycles and still no joy.  On my Sky Glass it will work but I have to log in each time I use it. Fortunately I have an Apple TV which has no problems even with the beta TVOS. 

Shame really Sky/Discovery just got it right with UHD/HDR/Atmos with Q23.

[Fothergill1]

@trevforum I got an email questionnaire from Apple TV earlier today to seek feedback on my ATV 4K.  There was nothing negative to say about it all functions work perfectly exactly as they were designed to do.

[1morgs]

Sorry but what has this got to do with discovery plus not working on sky stream?

[Fothergill1]

@1morgs What @trevforum was trying to get across was he can watch what he wanted to on Discovery + by using his Apple TV 😀

Did you try a reboot of your system as it resolved the issue for me earlier today?

[1morgs]

I see. Tried several times. 

[trevforum]

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@1morgs wrote:

I see. Tried several times. 

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Sorry about the confusion @1morgs.. Don't think you can do anything until Sky and/or Discovery sort the app out to work on the latest Sky Stream build Q24.