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Discussion topic: Discovery plus asking to upgrade package

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This message was authored by: Dannihill

Message posted on ‎25 Mar 2024 06:59 PM

Discovery plus asking to upgrade package

Signed up through sky for discovery plus but it won't let me watch anything it's saying I need to upgrade my package 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎25 Mar 2024 07:28 PM

Re: Discovery plus asking to upgrade package

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dannihill 

 

Have you set up a subscription in Sky marketplace as per the instructions here: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus#:~:text=Go%20to%20the%....

 

Is an active Discovery+ subscription showing in marketplace?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Dannihill

Message posted on ‎25 Mar 2024 07:31 PM

Re: Discovery plus asking to upgrade package

Hi, 

yes I have an  active subscription 

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This message was authored by: mikealanr

Message posted on ‎25 Mar 2024 08:05 PM

Re: Discovery plus asking to upgrade package

Posted by a Superuser, not a Sky employee. Find out more

Have you linked you discovery account to your Sky account? Step 3 and 4? When did you create your account? That can be an overnight lag for discovery to update.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: rd72

Message posted on ‎28 Mar 2024 04:15 PM

Re: Discovery plus asking to upgrade package

Has anyone got this fixed, I have spoken to sky technical who couldn't fix it, still asking for upgrade, been working perfect until this point. Tech department hadn't got clue, so frustrating 

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