Discovery + and its problems

[Jillyb15]

I know there have been problems regarding access to Discovery.  However previously I hadn't really had any difficulties.
I signed up to Sky Stream a couple of weeks ago and after relogging on to Discovery had no issues opening the app.  However, these last couple of days I'm unable to log in.  I have had two error messages, one told me I needed a new pass (no idea), and today the error tells me I need  access to TNT sports, an app I do not want - especially at the price!

Any ideas anyone what I can do ?  I'm of the mind to buy a monthly pass for Discovery which would cover the big cycling tours, however would that only complicate matters with the "free" Sky supplied app?

[mikealanr]

Hi @Jillyb15 

There isn't a free app. The app is the same, it's the subscription which is free. If you have switched from Q to Stream have you reactivated you Discovery Plus subscription as per the instructions here: https://www.sky.com/help/articles/discovery-plus

Is discovery plus subscription showing as active in Sky marketplace? If it isn't you will need to take out a new £0 subscription but shouldn't need to do the linking again.

MikeAlanR

[Jillyb15]

@mikealanr 

thanks for your help.  Out of the blue this morning I got a message from Sky thanking me for taking dis+ and asking me to activate via the website.  So I've done this, but when I open the sports section I still don't have access and told I need to have TNT.  No way, but that's my preference.  If the lack of the sports access has always been the case there really should be a disclaimer on the Sky site to that effect.

So I'll forget it and watch what I can on Eurosport, thanks tho!  J

[Exiled-in-HH]

There are different service levels on the Discovery+ app🤔

From Free min to Entertainment + Sports max ... included with Sky TV is Entertainment without TNT Sports😉

[Jillyb15]

Well, being a bit on the stubborn side, I had another go at logging on.  What I did this time was reset my password on the website, and hey presto I'm logged on and watching the cycling.  I did all the resetting via the iPad for ease.

[Exiled-in-HH]

Eurosport is part of the Entertainment subscription whereas TNT Sports is not🤔

Sky's interaction with Discovery+ is problematic and doesn't link up immediately😉