Sky stream consistently has lost internet connection everytime I turn on

[dj12344]

This has been going on for months I have community fibre broadband and it will be ok on on other devices. Just sky I have to reboot the connection every time to watch tv. Very annoying. It generally lasts then until I switch off 

[Padam_Padam]

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@dj12344 wrote:

This has been going on for months I have community fibre broadband and it will be ok on on other devices. Just sky I have to reboot the connection every time to watch tv. Very annoying. It generally lasts then until I switch off 

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I have Community Fibre and never had any trouble with my Stream puck. I tended to use ethernet rather than WiFi. How are you connecting? Do you have network standby turned on in the settings?

[dj12344]

I connect via wifi and cant do ethernet. I am not sure what network standby is?

[MarkGoldsmith]

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@dj12344 wrote:

I connect via wifi and cant do ethernet. I am not sure what network standby is?

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Its a mode in the Puck's network settings, it best to ensure this is ON which ensures that the puck maintains a network connection. If its off it can sometimes take a while for the puck to connection to the internet when its turn on out of standby mode.

If that mode is already on then it does sound like the strenght and stability of the WIFI network could be the issue.

[Exiled-in-HH]

@dj12344 by "switch off" do you mean....

Standby

OR

Power off at the plug?

[2464BM]

This is the same with my two puck devices I have, more recently when it starts up sometimes the programme starts then within seconds an error message flashes up to say that "wait till programme loads" 

[dj12344]

Hi looked in settings/network and no option like that in either network connection or advanced settings

[Fothergill1]

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@dj12344 wrote:

Hi looked in settings/network and no option like that in either network connection or advanced settings

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@dj12344 Strangely it is not in Network Settings.  You will find it in the Settings > Start up and Standby menu.  Just make sure Networked Standby Mode is turned ON which stops your puck losing the network connection when it goes into standby.