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Discussion topic: Discovery + Activation

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This message was authored by: Neil+Essex

Discovery + Activation

Hi . It's been 2 weeks since sky stream was activated and I still can't watch tnt sport content through the discovery +app even though I subscribe to tnt sports . I just get the please wait 24 hours message . 

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Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
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This message was authored by: mikealanr

Re: Discovery + Activation

Posted by a Superuser, not a Sky employee. Find out more

Hi @Neil+Essex 

 

Have you activated discovery plus as per the instructions here? https://www.sky.com/help/articles/discovery-plus

 

Is other discovery plus content working?

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Neil+Essex

Re: Discovery + Activation

Yes . I can watch other content and Eurosport. But when I try to watch tnt content it says to contact my provider.  I've subscribed to tnt through sky for over 2 weeks now . When I try to activate it says my sky account and discovery account are already linked 

====================================
Sky Glass TV Gen 2. 55” Volcanic Black
1x Sky Stream Puck
Sky Ultimate TV & Netflix Premium
Sky Sports Complete Pack
Sky Cinema
TNT Sports
Sky Ultra HD & Dolby Atmos
Sky Whole Home
Ad Skipping Pack
MUTV
Virgin Media Broadband Gig 1
This message was authored by: mikealanr

Re: Discovery + Activation

Posted by a Superuser, not a Sky employee. Find out more

HI @Neil+Essex 

 

I have escalated you post to Sky, who will reach out to you shortly. Look out for a blue speech bubble appear.as outlined here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#:~:text=On%....

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by: Addie15

Re: Discovery + Activation

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Neil+Essex.

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