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Discussion topic: Discovery + Activation

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Avatar for Neil+Essex
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This message was authored by: Neil+Essex

Message posted on ‎19 Jul 2024 09:09 PM

Discovery + Activation

Hi . It's been 2 weeks since sky stream was activated and I still can't watch tnt sport content through the discovery +app even though I subscribe to tnt sports . I just get the please wait 24 hours message . 

==============================
Sky Q 4K HDR Box
Sky Multiscreen
Sky Signature with Netflix. HBO Max and Disney +
Sky Sports Complete Pack
Sky Cinema
Sky HD and UHD Pack
TNT Sports

Virgin Media Gig1 Broadband
Sky Mobile Iphone 18 Pro Max 256GB Burgundy. Unlimited SIM
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎19 Jul 2024 10:02 PM

Re: Discovery + Activation

Posted by a Superuser, not a Sky employee. Find out more

Hi @Neil+Essex 

 

Have you activated discovery plus as per the instructions here? https://www.sky.com/help/articles/discovery-plus

 

Is other discovery plus content working?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Neil+Essex

Message posted on ‎20 Jul 2024 01:41 AM - last edited: ‎20 Jul 2024 01:42 AM

Re: Discovery + Activation

Yes . I can watch other content and Eurosport. But when I try to watch tnt content it says to contact my provider.  I've subscribed to tnt through sky for over 2 weeks now . When I try to activate it says my sky account and discovery account are already linked 

==============================
Sky Q 4K HDR Box
Sky Multiscreen
Sky Signature with Netflix. HBO Max and Disney +
Sky Sports Complete Pack
Sky Cinema
Sky HD and UHD Pack
TNT Sports

Virgin Media Gig1 Broadband
Sky Mobile Iphone 18 Pro Max 256GB Burgundy. Unlimited SIM
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Superuser
This message was authored by: mikealanr

Message posted on ‎20 Jul 2024 11:34 PM

Re: Discovery + Activation

Posted by a Superuser, not a Sky employee. Find out more

HI @Neil+Essex 

 

I have escalated you post to Sky, who will reach out to you shortly. Look out for a blue speech bubble appear.as outlined here: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#:~:text=On%....

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Addie15

Message posted on ‎21 Jul 2024 08:17 AM

Re: Discovery + Activation

Hi there! Thank you for escalating this. We have sent an invite to @Neil+Essex.

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