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Discussion topic: Disappearing shows from playlist

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This message was authored by: ALK81

Disappearing shows from playlist

I've had a few items disappear from my playlist. We are still able to access true crime, but now the show is no longer available in the playlist or the search. Anyone able to help?

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This message was authored by: Annie+UK

Re: Disappearing shows from playlist

Posted by a Superuser, not a Sky employee. Find out more

Is this a Sky Go issue?

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: MarkGoldsmith

Re: Disappearing shows from playlist

Posted by a Superuser, not a Sky employee. Find out more

Reboot your Sky Glass/Stream puck.

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.


Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: ALK81

Re: Disappearing shows from playlist

No it's not a Sky Go issue. I've got the Sky Glass tv if that makes any difference.

This message was authored by: Nigelb1972

Re: Disappearing shows from playlist

It's a rights issue. Sky only have rights for certain broadcasts or cloud recordings for a limited time. I experienced the same with Curb Your Enthusiasm, I was up to season 10 and pooft, 10 & 11 vanished. They'll be back at some point in the near future 

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This message was authored by: ALK81

Re: Disappearing shows from playlist

I totally understand that, but it's literally the brand new season of a couple of shows which is just bizarre. Just tried the tip about restarting the device and it didn't work. I give up lol, but I think you're right. 

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This message was authored by: ALK81

Re: Disappearing shows from playlist

No luck I'm afraid 

This message was authored by: MarkGoldsmith

Re: Disappearing shows from playlist

Posted by a Superuser, not a Sky employee. Find out more

Which shows?

Sky Stream, Sky Glass Air and Sky Broadband customer

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