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Discussion topic: Frozen puck

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Avatar for Beanz
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This message was authored by: Beanz

Message posted on ‎20 Jun 2024 10:08 PM

Frozen puck

Puck frozen will turn on and off and bring up a search box but nothing else. Have tried all the online advise turn off for 4 mins reset remote and hub but nothing works please help someone 

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎21 Jun 2024 07:21 AM

Re: Frozen puck

Posted by a Superuser, not a Sky employee. Find out more

Try the recovery process as detailed in Step 4 of this Sky Stream help article;

 

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-check...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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