Device limit reached on Sky Stream puck

[AA-D]

I was going to leave Sky and a couple of weeks ago, I  requested that my subscription be cancelled.

However, I was recently contacted with a new offer and agreed to revoke cancellation and renew my subscription during a call today.
I have Whole Home with 2 sky stream pucks but now it is stating that the Device is Limit Reached.
This has occurred since a call today to Sky to renew my subscription.

Would welcome thoughts on what to do ie do  need @Skysupport to rectify the matter? Many thanks

[mikealanr · Accepted solution]

Hi @AA-D 

Check that whole home is still active on your account in my Sky. If not add it or if it was part of your deal you will need to call Sky. It is active try a reboot of the affected puck. FYI this is a customer helps customer community and tagging "skysupport" won't do anything.

MikeAlanR

[AA-D]

Thanks a lot @mikealanr Really appreciate your response. I have in fact already 

rebooted the puck and WholeHome is showing as active on my account.

I'll give Sky a call tomorrow, as the puck in question is showing on MySky as due for return, so I'm guessing they haven't updated their system to show the new subscription. All the best