2

Discussion topic: Device limit reached on Sky Stream puck

Reply
This message was authored by AA-D This message was authored by: AA-D

Device limit reached on Sky Stream puck

I was going to leave Sky and a couple of weeks ago, I  requested that my subscription be cancelled.

However, I was recently contacted with a new offer and agreed to revoke cancellation and renew my subscription during a call today.
I have Whole Home with 2 sky stream pucks but now it is stating that the Device is Limit Reached.
This has occurred since a call today to Sky to renew my subscription.

Would welcome thoughts on what to do ie do  need @Skysupport to rectify the matter? Many thanks


Best Answers
This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Device limit reached on Sky Stream puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @AA-D 

 

Check that whole home is still active on your account in my Sky. If not add it or if it was part of your deal you will need to call Sky. It is active try a reboot of the affected puck. FYI this is a customer helps customer community and tagging "skysupport" won't do anything.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Reply

All Replies

This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Device limit reached on Sky Stream puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @AA-D 

 

Check that whole home is still active on your account in my Sky. If not add it or if it was part of your deal you will need to call Sky. It is active try a reboot of the affected puck. FYI this is a customer helps customer community and tagging "skysupport" won't do anything.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
AA-D
Topic Author
This message was authored by AA-D This message was authored by: AA-D

Re: Device limit reached on Sky Stream puck

Thanks a lot @mikealanr Really appreciate your response. I have in fact already 

rebooted the puck and WholeHome is showing as active on my account.

I'll give Sky a call tomorrow, as the puck in question is showing on MySky as due for return, so I'm guessing they haven't updated their system to show the new subscription. All the best

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion