My puc won’t turn on

[Rcolton]

My puc won't turn on 

it starts up we see the sky logo then it shuts down! 

why?

[peter-marlow+1966]

Try unplugging it for a few minutes and see if the works if not ring sky about a replacement 

[Fothergill1]

Hi @Rcolton and welcome to the forum.

Your issue sounds similar to what happened to my puck a couple of months ago.  My puck suddenly froze and I rebooted it but it would not get past the Sky logo screen.  I tries restarting it a few more times and then tried the recovery process a few time.  I tried on both Ethernet and Wi-Fi but the problem persisted.  

I was unable to do a factory reset as I was unable to get to the settings menu.  I did an online chat with Sky who decided that the puck needed replacing.  I had no issues with the replacement puck.

Try the suggestion given by @peter-marlow+1966 and if it doesn't help I would also try the recovery process as explained in step 4 of this LINK

If this still doesn't resolve the issue then you will unfortunately need to call Sky for further troubleshooting and if necessary a puck replacement.

Good luck 🤞