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Discussion topic: Delivery

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This message was authored by VictoriaLouise This message was authored by: VictoriaLouise

Delivery

Dpd have told me to contact you regarding the following. 

I paid premium delivery with dpd to have my sky parcel delivered yesterday, Saturday 6th January. They contacted me to change it to Sunday. This morning I received my delivery time of 12:55-1:55. I changed my plans and arrived at the house at 12:40. Dpd had attempted to delivery my parcel 40 minutes earlier than the agreed slot. I would like a new Saturday delivery without paying due to this inconvenience. 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Delivery

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky.

 

However I suspect there response may be that you will have to call DPD and rearrange the delivery as usually once the delivery courier has the package it tends to be out of the distributors/sellers hands.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Delivery

We are all customers  here not sky

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Delivery

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky.

 

However I suspect there response may be that you will have to call DPD and rearrange the delivery as usually once the delivery courier has the package it tends to be out of the distributors/sellers hands.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Delivery

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