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Discussion topic: DOG ATE MY REMOTE! Sky stream

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This message was authored by: Louise271

DOG ATE MY REMOTE! Sky stream

So my dog has used my Sky Stream remote as a chew toy 😭 I have ordered a new one but what can I do to control my sky stream in the meantime? Please help. 

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This message was authored by: BenJoBanjo

Re: DOG ATE MY REMOTE! Sky stream


@Louise271 wrote:

So my dog has used my Sky Stream remote as a chew toy 😭 I have ordered a new one but what can I do to control my sky stream in the meantime? Please help. 


Not a lot really. You can watch on your mobile or laptop via the Sky Go app but you can't actually control a Stream puck without a remote. 

This message was authored by: lettice

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

If you have an older Sky Q remote, you can pair that with your Sky Stream.

Some of the buttons will differ, but it will keep you going until your new one arrives.

 

Or if you have a LG TV with a magic remote, that will also control the Sky Stream box.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: Dazzasky

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Louise271 wrote:

So my dog has used my Sky Stream remote as a chew toy 😭 I have ordered a new one but what can I do to control my sky stream in the meantime? Please help. 


Depending on which TV you have, you may be able to use the TV remote to control Sky Stream. @Louise271 

This message was authored by: Jporch316

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

We could really do with a much requested sky stream / glass app with a remote function .......... 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
This message was authored by: Moss1

Re: DOG ATE MY REMOTE! Sky stream

My dog has chewed my sky a remote can I have a replacement please

This message was authored by: GD1

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Moss1  You can't request a replacement through a public forum, you can order one by follwing the steps in this link Sky Glass or Sky Stream remote isn't working | Sky Help | Sky.com | Sky Help | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Fothergill1

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Moss1  This LINK is to the official supplier (Concino Ltd) of genuine Sky Glass/Stream remotes at a cost of £29.99 through Amazon.

 

If you have Sky Protect or other household insurance that includes accidents you might be able to claim through them.  

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