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Discussion topic: DOG ATE MY REMOTE! Sky stream

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This message was authored by: Louise271

DOG ATE MY REMOTE! Sky stream

So my dog has used my Sky Stream remote as a chew toy 😭 I have ordered a new one but what can I do to control my sky stream in the meantime? Please help. 

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This message was authored by: BenJoBanjo

Re: DOG ATE MY REMOTE! Sky stream


@Louise271 wrote:

So my dog has used my Sky Stream remote as a chew toy 😭 I have ordered a new one but what can I do to control my sky stream in the meantime? Please help. 


Not a lot really. You can watch on your mobile or laptop via the Sky Go app but you can't actually control a Stream puck without a remote. 

This message was authored by: lettice

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

If you have an older Sky Q remote, you can pair that with your Sky Stream.

Some of the buttons will differ, but it will keep you going until your new one arrives.

 

Or if you have a LG TV with a magic remote, that will also control the Sky Stream box.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: Dazzasky

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Louise271 wrote:

So my dog has used my Sky Stream remote as a chew toy 😭 I have ordered a new one but what can I do to control my sky stream in the meantime? Please help. 


Depending on which TV you have, you may be able to use the TV remote to control Sky Stream. @Louise271 

This message was authored by: Jporch316

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

We could really do with a much requested sky stream / glass app with a remote function .......... 

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Gen 1 and Gen 2 Sky Glass & 3 Stream Pucks. Virgin media M500 on hub 5x. Three sky mobile sims.


This message was authored by: Moss1

Re: DOG ATE MY REMOTE! Sky stream

My dog has chewed my sky a remote can I have a replacement please

This message was authored by: GD1

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Moss1  You can't request a replacement through a public forum, you can order one by follwing the steps in this link Sky Glass or Sky Stream remote isn't working | Sky Help | Sky.com | Sky Help | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Fothergill1

Re: DOG ATE MY REMOTE! Sky stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Moss1  This LINK is to the official supplier (Concino Ltd) of genuine Sky Glass/Stream remotes at a cost of £29.99 through Amazon.

 

If you have Sky Protect or other household insurance that includes accidents you might be able to claim through them.  

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