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Discussion topic: Constant interruptions.

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This message was authored by: Molemage

Constant interruptions.

Having just activated my Sky puck the picture etc is fine, however I am getting a regular glitch with the reception causing a split second interruption of whatever I am watching. Until I get my Sky broadband installed next week I am using my YouFibre 1000 to access it. When I use the standard TV connection or the Fire stick for anything I do not get the same result with programmes etc working fine. Any ideas what could be causing the problem? 

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This message was authored by: GD1

Re: Constant interruptions.

Posted by a Superuser, not a Sky employee. Find out more

@Molemage  Are you connecting over wifi, as regardless of line speed WIFI will never give you the line speed and can be prone to interference.

 

On the puck open Netflix, go to Get help, run connection test, what speed is being reported?

 

If possble try using ethernet between the puck and hub and turn off the pucks wifi in the settings menue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Molemage

Re: Constant interruptions.

I have checked via the Netflix network check and it is reporting a connection speed of 37.38 Mbps. 

This message was authored by: GD1

Re: Constant interruptions.

Posted by a Superuser, not a Sky employee. Find out more

@Molemage  That speed is borderline especially for UHD, which needs at least 35mbps, if possible try the ethernet option?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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