Discussion topic: Puck issues
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Message posted on 18 Nov 2025 06:40 PM
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Puck issues
Daily the puck either loses WiFi connection and/or technical fault. I can see this has been an ongoing problem so I want to know what sky is doing about this because this is unacceptable. No other streaming devices other than the glass TV, WiFi speed is good
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All Replies
Message posted on 18 Nov 2025 09:21 PM
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Re: Puck issues
Hi @Monks
No one here can tell you as we are fellow customers on the community. Have you reported the issue to sky?
I had issues on EE's wifi 6 kit sice June but no issues sice upgrading to wifi 7. Given that only customers with issues tend to post we can't see how widespread the issue is.
If you belive sky aren't providing you the required service you can make a complaint. See: https://www.sky.com/help/your-account/making-a-complaint/how-to-make-a-complaint/articles/product-se...
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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