Hello @Josie571, thanks for taking the time to join our Community and make your first post!
I'll send you an invite to a private chat shortly and we can help you get things sorted.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Thanks, Jason-
