Channel 5

[1954eamonn]

Hello the sky puc has in the last couple of months started not to play all the way it stops on adverts and then have to go back and start again also on itv some times. Has the puc had an upgrade 

[Fothergill1]

Hi @1954eamonn  This issue had been resolved but seems to have reappeared in the last couple of weeks.  Sky are aware and are looking into it again.  By way of confirmation have a look at this THREAD and you will see post 23 from Sky dated today.

I must say that I watched something on the Ch5 app last night without any problems but I have seen the issue in the past.

[1954eamonn]

Trying to watch imposter on 5 it happens on every episode 

[Anonymous]

The 5 app is dire on most platforms, it's the new itv hub 🙄

[Fothergill1]

I could't agree more @Anonymous - Have a great Christmas 🎅🎄

[Anonymous]

@Fothergill1 Have a great Christmas. 🥂

[AmyKate]

This is happening to me every time I watch Channel 5. It gets to an ad break, the screen goes black and it won't play anymore. I have to shut the whole thing down and start again. By the fourth or fifth time I've watched the same set of adverts and still can't get past them, I give up! It's unwatchable. 

[Alwaysexcuses1]

Have flagged this with Sky as an ongoing problem for months with numerous complaints in the Sky community. Useless response with delaying tactics to avoid releasing me from my contract. Sky is aware that the issue isn't being resolved, this was confirmed to me by their technical department, but they delay to avoid issuing a deadlock letter. Was told that these issues should not be raised in the forum as this is 'inappropriate'. Utterly useless service. Most useful outcome is to raise a formal complaint and then go straight to deadlock letter and continue to external resolution.

[DaveDrizen]

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@Alwaysexcuses1 wrote:

Have flagged this with Sky as an ongoing problem for months with numerous complaints in the Sky community. Useless response with delaying tactics to avoid releasing me from my contract. Sky is aware that the issue isn't being resolved, this was confirmed to me by their technical department, but they delay to avoid issuing a deadlock letter. Was told that these issues should not be raised in the forum as this is 'inappropriate'. Utterly useless service. Most useful outcome is to raise a formal complaint and then go straight to deadlock letter and continue to external resolution.

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If it the channel  5 app that not working properly why is it Skys  responsible to fix it? It third party app carried by Sky  thats just sits in the  app section of the Sky box. The responsibility of  fixing the problems of this app is down to 5 they as  they are one that  maintain it with the various updates exctra, what's  good of raising a complaint with Sky it's out of there control and out of the remit of there technical guys. You should really  be contacting 5 abount this as there technical  guy are the only ones  that in realty can offer a fix and sort it.

[Alwaysexcuses1]

Sky should make it clear to customers that this is an issue and stop pretending that they are 'fixing it'. Sky know that they can't fix this so should just be honest and say so. I get different answers from advisors so my complaint is not just about the 5 problem but about the general level of service.

I am not the only customer to have this issue as evidenced by the Sky forums.