Channel 5 crashes

[John700]

When watching channel 5 following the adverts the next episode will not play and we have to reboot the sky stream puck

[Nickatherton]

It happens after an ad break in my Glass. The programme starts and plays gets to the ads which run, the programme then continues but freezes after playing for twenty seconds or so.  It seems to happen with every programme, sometimes going back to the Glass menu and then starting My5 again resolves the problem but other times it is still frozen. 

 

[01Pk001]

I'm having the same problem again, thought it was sorted last month. I've started watching Cooper and Fry, have way through ads freezing and blank screen. Go back to home page and ads restart to freeze again. So annoying and unwatchable. 

[Frav]

Same issue. My5 app goes blurry for the first few seconds of ads then the black screen of death. Use the back key on the remote, select resume, then adverts again.

This does not happen every advert break, just random.

All other apps working fine.

[Piney]

I am so relieved it happens to you too! It's Infuriating! Forsyth - gave up , The Imposter - gave up tv keeps going off !only for 5 can they not do something or is it a sky problem any helpful advice ? I'm 

[Gary+1985]

I thinks it's a sky problem as the 5 app is fine for me on my firestick 

[Skyuser62]

The my5 is freezing constantly makes watching any of the tv programs almost impossible as very frustrating having to rewatch the same adverts or a black screen several times in one episode! 

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for coming back to the thread, to tell us that the problem has come back.

It had been resolved, however we've escalated the problem to our teams who will work with the My5 team to fix the issue.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[Cassh]

I'm still having problems with this

[Sallyb04]

Don't think SKY care about fixing the 5 app or any other problems that come with STREAM which is rubbish compared to Q box. Yes its cheap and definitely nasty and no way would I purchase a GLASS TV with all its problems.

C'mon sky get your act together pleeeease. 

[peterb999]

I get exactly the same problem so it hasn't been resolved.

I tried to watch The Good Ship Murder Christmas special and never got past the first advert break.   It's very annoying.

[01Pk001]

I agree Q box was better. We are regretting returning to sky.