This discussion topic has been answered Discussion topic: Changing BBC1 to the correct region on channel 101

This message was authored by: Richard6789 · ‎17 Dec 2023

We moved in early November and in our new home chose Sky Stream and Sky pucks, rather than the Sky Q dish we had before.

However, we are still getting BBC 1 East Midlands regional variant on Channel 101 rather than BBC 1 West of England (new post code GL7 Gloucestershire).

How can we change channel 101 to pick up BBC1 West of England? When we moved our account was updated to the new GL7 address, so on Sky's records we are living the BBC1 West of England region.

Can anyone help on how to sort this out?

Thanks Richard

This message was authored by: SKY1992bf · ‎17 Dec 2023

@Richard6789 the region is set by bbc by default you can't change it yourself

you would need to contact sky if you believe the region to be wrong

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎17 Dec 2023

@Richard6789 the region is set by bbc by default you can't change it yourself

you would need to contact sky if you believe the region to be wrong

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: MarkGoldsmith · ‎17 Dec 2023

@Richard6789 Contact Sky as I believe they need to change a regional setting associated with your stream that should correct it.

in the meanwhile all the region BBc channels are available from channel 952 to 969, so you can use those instead of 101 and you will be able to watch the corrrect regional news and weather.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Richard6789 · ‎17 Dec 2023

@SKY1992bf Thanks for your response. I'll get in contact with Sky directly.

Next question, how do I get in contact with Sky? I confused the virtual assistant with my question and they sent me here to the Sky Community. However, is there an email address to Sky for them to resolve such queries (haven't found it yet, so am assuming it is well hidden!)? Alternatively do I just phone them, which I have done before on another issue, but again took ages to find a number as it was well hidden? Fortunately I wrote it down.....

This message was authored by: MarkGoldsmith · ‎17 Dec 2023

Calling them is the best way:

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Richard6789 · ‎17 Dec 2023

@MarkGoldsmith Thanks very much for the information

This discussion topic has been answered Discussion topic: Changing BBC1 to the correct region on channel 101

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