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Discussion topic: Change remote from sky stream to lg remote

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This message was authored by: Ladydi58

Message posted on ‎30 Apr 2024 06:18 PM

Change remote from sky stream to lg remote

I've got sky stream on my LG remote and use a sky remote. Is it possible to change back and use the LG remote as I can't update my system on my tv

Diane Duvale
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This message was authored by: mikealanr

Message posted on ‎30 Apr 2024 06:20 PM

Re: Change remote from sky stream to lg remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ladydi58 

 

Using the Sky Stream remote won't stop your original TV remote from working to do the update your TV.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Ladydi58

Message posted on ‎30 Apr 2024 06:22 PM

Re: Change remote from sky stream to lg remote

Well my LG remote doesn't operate the tv anymore since we installed sky stream 🥴

Diane Duvale
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This message was authored by: mikealanr

Message posted on ‎30 Apr 2024 08:14 PM

Re: Change remote from sky stream to lg remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ladydi58 

 

Purley coincidental. I have 4 pucks connected to different TVs and all the original remotes work fine alongside the Sky remote. The sky remote simulates the input for volume and on off only.

 

Have you done basic troubleshooting such as change the batteries, unplug the puck etc. but as I say there is nothing stream will be doing that is preventing operation of your LG remote. 

 

Failing this you will need to get support from LG.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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