Hi @Ian1983
Try the process as outlined here: https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo
If that doesn't work, you may need to reset your puck using the recovery process as per step 4 here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck#:~:text=Try%20the%20rec....
If that doesn't work you will need to contact Sky for a replacement, as we are fellow subscribers on the forum.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
