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This discussion topic has been answered Discussion topic: Catchup on TNT/Discovery+

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This message was authored by: Devonmaid

Catchup on TNT/Discovery+

I added the TNT subscription option to my Sky Stream package to watch the new rugby season (I did the same last year but cancelled at season end). As my team were playing at the same time as the England women's game I decided to watch on catchup. Now when I go to Discovery+ the programme is there but when I try to watch I get the message that I need to subscribe. Is this an issue specific to me or is the catchup option not available to Sky customers?


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This message was authored by: MarkGoldsmith Answer

Re: Catchup on TNT/Discovery+

Posted by a Superuser, not a Sky employee. Find out more

@Devonmaid wrote:

I added the TNT subscription option to my Sky Stream package to watch the new rugby season (I did the same last year but cancelled at season end). As my team were playing at the same time as the England women's game I decided to watch on catchup. Now when I go to Discovery+ the programme is there but when I try to watch I get the message that I need to subscribe. Is this an issue specific to me or is the catchup option not available to Sky customers?


@Devonmaid have you followed the instructions to reactivate Discovery + since you resubscribed to TNT Sports? (https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus) ?

 

When you remove TNT Sports and it downgrades your Discovery + it seemly deactivates the link between your Sky account and Discovery + account and you need to go through the reactivation options to get it to reactivate and upgrade your Discovery + account.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: MarkGoldsmith Answer

Re: Catchup on TNT/Discovery+

Posted by a Superuser, not a Sky employee. Find out more

@Devonmaid wrote:

I added the TNT subscription option to my Sky Stream package to watch the new rugby season (I did the same last year but cancelled at season end). As my team were playing at the same time as the England women's game I decided to watch on catchup. Now when I go to Discovery+ the programme is there but when I try to watch I get the message that I need to subscribe. Is this an issue specific to me or is the catchup option not available to Sky customers?


@Devonmaid have you followed the instructions to reactivate Discovery + since you resubscribed to TNT Sports? (https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus) ?

 

When you remove TNT Sports and it downgrades your Discovery + it seemly deactivates the link between your Sky account and Discovery + account and you need to go through the reactivation options to get it to reactivate and upgrade your Discovery + account.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: Devonmaid

Re: Catchup on TNT/Discovery+

Yep, my fault, I didn't spot that I had to subscribe to Discovery for £0 separately. Box rebooted and I can now watch my team lose yesterday!!!!

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