Hi @Ann84
In order for the community to help you will need to provide a little more info. Are there any error messages? Are there any lights on the puck flashing? Was it working previously? Have you tried a power cycle? Have you definitely selected the correct hdmi output on your TV?
Remember we are fellow subscribers not Sky and have no idea how you are set up unless you tell us!
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
