0

Discussion topic: Can’t change format to UHD

Reply
Avatar for LJP13
Level 1 icon
What's this?
This message was authored by: LJP13

Message posted on ‎21 Sep 2025 06:58 PM

Can’t change format to UHD

We can no longer change a programme from UHD HDR to just UHD. The change "format" option just stopped working..... any ideas? Tried a restart, but that didn't work. 

Report post
Post 1 of 6
355 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎21 Sep 2025 07:03 PM

Re: Can’t change format to UHD

Posted by a Superuser, not a Sky employee. Find out more

@LJP13  Is this on a Glass TV or Stream puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 6
351 Views
0 Likes
Reply
Avatar for LJP13
Level 1 icon
What's this?
Topic Author
This message was authored by: LJP13

Message posted on ‎21 Sep 2025 07:16 PM

Re: Can’t change format to UHD

Stream Puck 

Report post
Post 3 of 6
336 Views
0 Likes
Reply
Confetti Ring
Avatar for peter-marlow+1966
Level 11 icon
What's this?
Superuser
This message was authored by: peter-marlow+1966

Message posted on ‎21 Sep 2025 07:51 PM

Re: Can’t change format to UHD

Posted by a Superuser, not a Sky employee. Find out more

If you have the picture settings  on auto  then you should  not need to change  from hd, to uhd, as it will  do it automatically for you 

P c marlow
Report post
Post 4 of 6
311 Views
0 Likes
Reply
Avatar for LJP13
Level 1 icon
What's this?
Topic Author
This message was authored by: LJP13

Message posted on ‎21 Sep 2025 08:26 PM

Re: Can’t change format to UHD

Thank you but the default setting when looking to stream a 4k programme is always UHD HDR. I have always been able to select just UHD (no HDR) in the past but yesterday it stopped letting me.

Report post
Post 5 of 6
289 Views
0 Likes
Reply
Confetti Ring
Avatar for peter-marlow+1966
Level 11 icon
What's this?
Superuser
This message was authored by: peter-marlow+1966

Message posted on ‎21 Sep 2025 08:32 PM

Re: Can’t change format to UHD

Posted by a Superuser, not a Sky employee. Find out more

Ok I  have just had set on auto  so never noticed it 

P c marlow
Report post
Post 6 of 6
284 Views
0 Likes
Reply
Reply