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Message posted on ‎05 Feb 2025 07:17 PM

Can't access sky cinema

Trying to watch a.film on sky cinema and the tv screen is blank
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎05 Feb 2025 08:54 PM

Re: Can't access sky cinema

Posted by a Superuser, not a Sky employee. Find out more

Have you tried restarting your puck?

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.


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Avatar for MarkGoldsmith
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Superuser
This message was authored by: MarkGoldsmith Answer

Message posted on ‎05 Feb 2025 08:54 PM

Re: Can't access sky cinema

Posted by a Superuser, not a Sky employee. Find out more

Have you tried restarting your puck?

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.


Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: Fothergill1

Message posted on ‎05 Feb 2025 08:55 PM

Re: Can't access sky cinema

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cashewitt  Assuming you are subscribed to the Cinema Package a reboot of your puck may resolve the issue if it is a software glitch. It's certainly worth a try.

 

To do this go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears and it will take another minute or so from there.

 

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This message was authored by: Cashewitt

Message posted on ‎06 Feb 2025 02:41 PM

Re: Can't access sky cinema

Thankyou that worked a treat!

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