It's worth noting also that not all shows can be clouded recorded. Unfortunately there is nothing in the UI that indicates which shows can and can't be clouded recorded by Sky.
Essnetially Sky need to have the legal agreement of the broadcaster and the rights holder to take a cloud recording of a show which is the reason that not all shows can be cloud recorded. Whilst the legal issues appear to slowly be getting resolved, with more shows seemingly being cloud recorded now unfortunately it cannot apply to everything.
I'd certainly suggest removing the show from your playlist and trying to re-add it from the EPG and see if that helps (this should fix the issue if cloud recordings are allowed for this programme and if you are running software version QS024 on your device).
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