23 Jan 2025 12:45 PM
Hello
new customer having just switched from Virgin
We have Ad Skip included as part of our package and it works on Sky content but not on the ITVX and Channel 4 apps
has anyone else had this/know what the issue might be?
Many thanks
23 Jan 2025 12:59 PM
@maharaja wrote:Hello
new customer having just switched from Virgin
We have Ad Skip included as part of our package and it works on Sky content but not on the ITVX and Channel 4 apps
has anyone else had this/know what the issue might be?
Many thanks
You have to manually fast forward through the ads when using the ITVX and Channel 4 apps. There is no 'skip ads' button for these services. The only way to make them completely ad-free is to sign up to their premium services at additional cost.
23 Jan 2025 12:59 PM
@maharaja wrote:Hello
new customer having just switched from Virgin
We have Ad Skip included as part of our package and it works on Sky content but not on the ITVX and Channel 4 apps
has anyone else had this/know what the issue might be?
Many thanks
You have to manually fast forward through the ads when using the ITVX and Channel 4 apps. There is no 'skip ads' button for these services. The only way to make them completely ad-free is to sign up to their premium services at additional cost.
23 Jan 2025 01:00 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @maharaja it's worth noting that's on ITV X and the c4 app it's not "skipping ads" as such what happens is that the fast forward button is enabled allowing you to fast forward them
Is fast forwarding not working for you then on those app?
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23 Jan 2025 03:01 PM
Yes that works, I hadn't thought to try that.
thank you both.