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Discussion topic: New to Sky streaming

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This message was authored by MT17 This message was authored by: MT17

New to Sky streaming

Went over to Sky streaming TV in December, but the system is completely awful.

It takes forever to turn on, it's counterintuituve to use, and I constantly experience problems with sound being out of sync by several seconds. Will Sky allow me to change to a non-streaming system?

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This message was authored by Mark39 This message was authored by: Mark39

Re: New to Sky streaming

Posted by a Superuser, not a Sky employee. Find out more

You've left it too late to cancel within your cooling-off period, but if you give Sky they'll probably be amenable to you switching to Sky Q.

MT17
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This message was authored by MT17 This message was authored by: MT17

Re: New to Sky streaming

I can't see any details of the pricing of the other system - is there  abig difference?

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: New to Sky streaming

Posted by a Superuser, not a Sky employee. Find out more

@MT17  If you completely turn off your stream puck it takes about 3 minutes to reboot when you turn it on (like a computer).  If you just turn it off by the remote it will go into standby and then just takes a few seconds to spring to life.

 

Also, can I suggest you go to settings > Startup and standby and make sure Networked standby mode is turned on as this stops the puck losing connection to your network when it goes into standby.  I have also turned off overnight power saving.

 

The issue you have mentioned with lip sync is a known problem which Sky have been working on for some time.  An update to fix the issue has just started rolling out so will hopefully be resolved for everyone by the end of the month.  I got the update a couple of days ago and have not seen any lip sync since I received it.

 

Good luck 😀

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