This discussion topic has been answered Discussion topic: C4 and ITVX ad skip issue

This message was authored by: maharaja · ‎23 Jan 2025

Hello

new customer having just switched from Virgin

We have Ad Skip included as part of our package and it works on Sky content but not on the ITVX and Channel 4 apps

has anyone else had this/know what the issue might be?

Many thanks

This message was authored by: Ellie_TV · ‎23 Jan 2025

@maharaja wrote:
Hello

new customer having just switched from Virgin

We have Ad Skip included as part of our package and it works on Sky content but not on the ITVX and Channel 4 apps

has anyone else had this/know what the issue might be?

Many thanks

You have to manually fast forward through the ads when using the ITVX and Channel 4 apps. There is no 'skip ads' button for these services. The only way to make them completely ad-free is to sign up to their premium services at additional cost.

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This message was authored by: Ellie_TV · ‎23 Jan 2025

@maharaja wrote:
Hello

new customer having just switched from Virgin

We have Ad Skip included as part of our package and it works on Sky content but not on the ITVX and Channel 4 apps

has anyone else had this/know what the issue might be?

Many thanks

You have to manually fast forward through the ads when using the ITVX and Channel 4 apps. There is no 'skip ads' button for these services. The only way to make them completely ad-free is to sign up to their premium services at additional cost.

This message was authored by: MarkGoldsmith · ‎23 Jan 2025

Hi @maharaja it's worth noting that's on ITV X and the c4 app it's not "skipping ads" as such what happens is that the fast forward button is enabled allowing you to fast forward them

Is fast forwarding not working for you then on those app?

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This message was authored by: maharaja · ‎23 Jan 2025

Yes that works, I hadn't thought to try that.

thank you both.

This discussion topic has been answered Discussion topic: C4 and ITVX ad skip issue

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