Blue screen - Please wait

[Super+Anthony]

Thank you @lettice , you and others are a real asset for us all as customers

[Greenfingers001]

Thanks for escalating this. We’ve sent another invite to chat.

[Super+Anthony]

Thank you @Greenfingers001 . I have replied

[Super+Anthony]

Am getting a new puck replacement thankfully and will see if that works. I have tried everything with HO and is clearly an issue with Sky now to fix. I have had 4 new routers plus various different cables. It's pretty obvious that the issue lies with Sky. I will say again I love steam and is a fantastic product. I just wish that Sky could look at a firmware or software update asap.

[Super+Anthony]

New puck but still blue screen

It's pretty obvious now that the responsibility is with Sky to sort out a firmware or software update. That's the only possible conclusion as I have tried 4 new routers plus Ethernet cables and also using WiFi. On Sky side we have done various resets 

Even I have this information on my router

RSSI (received signal strength indicator) is showing an excellent value And it's even stronger than any of my other WiFi items

[lettice]

Does this only happen when starting the puck in the morning after not using overnight?

During your regular daytime viewing, does the puck behave well, or is this doing it when bringing out of standby during the day many times?

Are you sure your router or Hyperoptic is not doing some regular maintenance each night and the router gets knocked off and on. Maybe the puck is not picking up that maintenance window so well.

Know nothing about Hyperoptic and the routers they use, but most routers will have a basic log within their menus somewhere that shows some listed text based activity that may show the above.

Have not seen any mention of any upcoming firmware software mention around this issue.

But then often it just lists things like this, (unless a major issue) as 'general fixes', without any further description.

Be honest, I have never seen it on either of my Pucks on Sky broadband, one wifi, one ethernet.

Also, not seen many that report this problem on here.

[Super+Anthony]

My router is fine.

 Thanks @lettice as always

 The issue seems to be most of the time the first time I switch it on. On a rare time it happens during the day. But when I did a restart yesterday it did the blue screen.

 To me someone from the team who does the firmware or software updates at Sky just needs to an update.

[Super+Anthony]

Had a response from Sky tonight saying there is still a known issue with HO but can't put a time on it

[Super+Anthony]

Hi team, I can see from the last week this has stopped happening, which is great news. Can someone possibly from Sky and let us know if there has been a fix put in?

[Super+Anthony]

It seems that there has been a fixed put in as the last week I have not had this screen and when turning on, it goes straight to the home page. Would someone at Sky be able to advise if there has been a fix? 

 Great news though