Blue screen - Please wait

[Super+Anthony]

Thank you. I will do that then. Do I turn it back off in 3 days?

[lettice]

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@Super+Anthony wrote:

Thank you. I will do that then. Do I turn it back off in 3 days?

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Report back after those days and we will decide then.

[Super+Anthony]

Ok sure. Also I am on Ethernet rather than WiFi as was advised it's better but if I have problems go back to WiFi

@lettice i just did the restart and I didn't get the blue screen😀

[Super+Anthony]

More bad news! I got the blue please wait screen again this morning. Shall I turn that button back off again? Overnight Power saving

[lettice]

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@Super+Anthony wrote:

More bad news! I got the blue please wait screen again this morning. Shall I turn that button back off again? Overnight Power saving

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Just leave on that setting for at least three days, as was requested.

No matter if the blue screen appears or not.

Do not make any other settings changes in the meantime. Thanks.

[Super+Anthony]

No worries @lettice 

[Super+Anthony]

@lettice small update. Did not get the blue screen this morning, Sorry just providing updates, otherwise i might not remember, due to me being neurodivergent, aplogies

[lettice]

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@Super+Anthony wrote:

@lettice small update. Did not get the blue screen this morning, Sorry just providing updates, otherwise i might not remember, due to me being neurodivergent, aplogies

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That's fine, thanks.

[Super+Anthony]

Got the blue screen this afternoon, which is very odd, despite not getting it the first time earlier @lettice 

[Super+Anthony]

@lettice Blue screen this morning when first turning on. Hope you are well

[Super+Anthony]

Another item just now, it froze on the tv channels menu again and eventually it rebooted and gone onto the blue screen again @lettice 

[lettice]

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@Super+Anthony wrote:

@lettice Blue screen this morning when first turning on. Hope you are well

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Ok, when your ready change back to the power saving option.

No need to do a power restart, but maybe do a 'restart device  from the new option in Settings>Systems management >Restart device 

Was worth a try, but it still seems your getting the blue screen every morning.

During the day, does the puck work without issue. Is it only the blue screen error every morning (or a slight delayed one you mentioned) your getting now?

edit: just seen your last post as I was typing.

[lettice]

On your last escalation to the Sky escalation community  team, did they suggest any next move?

If they asked to rengage with you, we can escalate to them again, just let us know and any of us Superusers can do that for you.

[Super+Anthony]

Hi @lettice yes they did and they mentioned possibly if you guys could point out the issues?

The puck seems to work reasonably ok but occasionally get those issues like the freezing. The blue page was generally happening the first time I turn it on, but as previously mentioned it came on the second time I turned on the puck the other day

 You been very helpful, thank you once again

[lettice]

@Super+Anthony 

Have escalated for you.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Hopefully Sky can look into this a bit deeper and resolve for you.

Its been a pleasure, let us know how it progresses. Thanks.

Anything else, let us know.