Blender Foundation Presents 😡

[KevNewMedia]

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@baboons2014 wrote:

Putton press: power

(the puck had powered itself down, it had been left on Channel 4)

There was a circle spinning on it here, as if it was trying to load the channel.

If I select that window, this is full screen:

 

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Thanks for providing those screenshots @baboons2014 

I've passed the details to our support teams to investigate the problem.

As soon as e know more, we'll update this thread.

[ANDY2284]

Good afternoon, I'm having the same issues the screen goes black then the words BLENDER FOUNDATION PRESENTS appear on screen for around five seconds then disappears however the screen stays black and the only way to get the picture back is to use the remote control. I'm aware other Sky customers are having the same issues so please advise on what the problem is and how is Sky resolving it.

 Thanks 
Andrew

[MarkGoldsmith]

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@ANDY2284 wrote:

Good afternoon, I'm having the same issues the screen goes black then the words BLENDER FOUNDATION PRESENTS appear on screen for around five seconds then disappears however the screen stays black and the only way to get the picture back is to use the remote control. I'm aware other Sky customers are having the same issues so please advise on what the problem is and how is Sky resolving it.

 Thanks 
Andrew

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@ANDY2284 Sky typically won't provide any further details on the problem, what the potential fix is, and how long it will take to fix as that isn't how they operate. However once there is an update that can be shared this thread will likely be updated by a member of Sky's Community Team.

[dballs]

Hello as newbie on this forum I would just like to add that I am having the exact same issue. Every morning with out fail the first switch on is met with blender foundations present. Along side this issue I also get the sky sports UHD channel swapping from 401 back to 901 every morning. Both issues can be fixed by a hard reset of the puck every morning. I have four pucks on my account but only two of them show this behaviour. Seem a bit bizarre that it's not replicated across all four. All four pucks are the original version.

[JonGa1]

I have 5 pucks, only one shows the blender message on my main tv. The other 4 have been tested on the same tv with nothing else connected to it and they work fine. I think the affected puck has a fault and should be replaced. 

[Mark39]

@JonGa1 as you can see from Sky's post earlier in the thread, they're aware of the fault and are investigating. It's a bit premature to conclude that it's a hardware issue/

[JonGa1]

The faulty item has been updated with latest software by following the shared advice as have the 4 that work. Only one is faulty, regardless of root cause.

[Mark39]

@JonGa1 that doesn't really mean much. Sky hasn't posted about any fix., so it seems the fault is still outstanding. 

[JonGa1]

Such comments as yours certainly don't help.  I know for certain that I can fix the issue with another puck. One other thing with the faulty puck,  perhaps not mentioned yet, is that it sometimes takes ages to load leading to a fault loading message. Perhaps this could help Sky engineers find a fix. Constructive replies welcome.

[Mark39]

@JonGa1 you mean you only want replies that agree with you. Here's a 'constructive' reply: Sky are aware that there's a fault causing this. They've acknowledged it and are working on a fix.

[JonGa1]

Suggest contacting Sky directly. An agent has just fixed my faulty puck. 

[JonGa1]

Sky is aware and have a fix  

[dballs]

Hello JonGa1 did they fix the issue for yourself over the phone by changing something their end?

Thank you

[JonGa1]

The agent Sandeen thought it was certain his procedure would work. At first I thought it had but this evening the blender is back.  Another call,  but yi have spares that I can use without issue. 

[JonGa1]

Sandeen the sky agent thought it was certain his procedure would work, however the blender is back this evening. Another call needed. The puck/software is sh![.