Sky Stream Puck

[St141]

I have a new (2 weeks) sky stream puck, with sky broadband. The puck keeps freezing, whether it is using apps, or just watching tv channels live. The picture freezes, I can press home, but then every time I go back to a tv channel the screen is blank, with just message saying 'please wait for your programme to load'. This happens on any channel, BBC, ITV, or any Sky Channel. This is happening 3 to 4 times an eveining.

[mikealanr]

Hi @St141 

This is usually a sign of poor broadband speed / network connectivity

Go to netflix > profile pic > get help? > Connectivity check. Run it a few times and post the results.

You may have more stability using ethernet and turning WiFi off in the pucks settings or adjusting the channel your router is using.

MikeAlanR

[St141]

Hi Mike, this is for response; the puck is connected via Ethernet, running sky broadband. Sky tells me speeds are 150mbs, but when I run a Netflix speed check, that says 89mbs, still fast enough to stream HD.