Black screen once again

[billybobb]

not exactly - they said that they couldn't see anything obvious acknowledged that the puck has been rebooting said that there some

issies around dolby atmos lip sync and pixellation that will be resolved 'soon' but said my ISP was more  than likely to be to blame at present  and wanted to transfer me to their broadband team to switch me to sky to help resolve it. I came away feeling that this is how it is, when it works it's good but it isn't sky Q or a fridge - it doesn't just work, it's a small computer built for a price and it is what it is - i have to be pragmatic 

i felt fobbed tbh 

[Bluegiraffe]

When I was having issues I opened  Netflix on my laptop and also on my puck.

- Streamed the same content at the same time

- Laptop was fine - puck was breaking up severely (as it was when I was not streaming both)

When I spoke to Sky I think the fact that they are my ISP certainly prevented the old 'it's your ISP' cop out -  tested my connection and there are no issues.

[Super+Anthony]

Agree with you as well @Bluegiraffe with your earlier message. 

Just exited iPlayer and went to Home Screen and again screen froze and the puck rebooted. That's now twice today 

It's an issue with the pucks and the system and is not the ISP. My speeds on my WiFi is in excess of 500Mbps and I have had it tested by my broadband and it's nothing to with it 

It just needs the work behind the screens by Sky and Comcast to sort out the inside of the puck so it can cope fully with streaming or whatever it is stopping from fully functioning without all the many outstanding issues which have been pointed out by many of us

[Exiled-in-HH]

---

@Bluegiraffe wrote:

When I was having issues I opened  Netflix on my laptop and also on my puck.

- Streamed the same content at the same time

- Laptop was fine - puck was breaking up severely (as it was when I was not streaming both)

When I spoke to Sky I think the fact that they are my ISP certainly prevented the old 'it's your ISP' cop out -  tested my connection and there are no issues.

---

Did you check the connection speed to the Sky server using the Netflix Network check on your puck?

[Bluegiraffe]

Yes I did - 54Mbps

[billybobb]

i did on mine - wifi 350mb ethernet 100mb ping 6 wifi 1 ethernet - i have a 2gb fttp from youfibre - using netflix fast.com on browsers i get a steady 2.2gb all day long never varies 

[JML]

The issue described does occur, including programmes failing to load correctly. This evening 24\11\2024 MOTD2 was unwatchable due to severe pixelisation shortly followed by a complete loss of the channel. Broadband services unaffected as well as YouTube and other sreaming service such as ITVx and Netflix. Therefore conclude that Anthony's claim are valid.

[Exiled-in-HH]

Does the conclusion apply to all ISPs and WiFi installations for all Sky Stream customers?

Sky stream works adequately on the 3 Sky Stream installations I use🤔

[Bluegiraffe]

Other people have installations that don't work. There are many.

Accept it and move on.

Bluegiraffe

[Mark39]

Since the stream is OK, (apart from the sporadic, fleeting pixellation issue we know about) the only .logically reliable conclusion is that the issue is at the customer end, whether that's ISP, wifi, or Puck.

[Super+Anthony]

Once again I got the freezing, black screen and reboot after I clicked the Help tab on my steam!!! @Mark39 The issue is with Sky and not the customer end. My WiFi and Ethernet has been fully tested by a high end ISP. Am constantly hoping and crossing my fingers that the issues will be sorted at some stage

[Super+Anthony]

Just had the update QS033. Let's hope this might have fixed all the many issues I and many others on here have been suffering with. We can only hope 😀😀

[billybobb]

Me too! fingers crossed! 

[billybobb]

well that was wishful thinking - no sound! time for a restart! 

[Kr55]

I'm having the same problem. I have picture on the Home Screen can navigate that with no problems but when I select something to watch all I get is a black screen. This happens on all channels and apps