Hi @JAC70
This would normally point to internet connection issues / instability. Stream needs 25Mbps for HD and 30Mbps for UHD.
You can check the speed your getting at the puck by opening netflix going to the menu and down to get help? And selecting connection check.
You may get better stability using ethernet cable (ensure you turn WiFi off in puck settings), Channing the channel on your router or using an extender.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
