BBC iPlayer in UHD

[Dazzasky]

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@nmbailey wrote:

This is still happening with newer UHD programming, eg Parenthood and King & Conqueror. I've turned the Beta setting off and now have UHD content again

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Don't worry @nmbailey it will soon disappear again. I thought it had been fixed yesterday because it gave me access to UHD content but it soon disappeared today. 

[DaveRalph]

I'm having the issue on my new Streaming puck.

I've tried flipping between Beta & non Beta mode.

2021 model according to the iPlayer Sys Info page.

Version 39.40.1.0, Build 26 Sept 2025.

The Screen & Layout res both say 1920x1080.

The Sky box settings are set to 4k dsiplay and UHD preferred.

I can stream Sky content and YouTube in 4K.

[Dazzasky]

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@DaveRalph wrote:

I'm having the issue on my new Streaming puck.

I've tried flipping between Beta & non Beta mode.

2021 model according to the iPlayer Sys Info page.

Version 39.40.1.0, Build 26 Sept 2025.

The Screen & Layout res both say 1920x1080.

The Sky box settings are set to 4k dsiplay and UHD preferred.

I can stream Sky content and YouTube in 4K.

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It's been like this for a while now however not everyone is affected @DaveRalph I just use the Iplayer on on my tv to watch UHD content. 

[386]

This Bug is back, I couldn't access UHD content in the BBC I player app when I turned my TV on last night and again had to revert to switching the beta mode on then off to make the UHD content available, the same thing has happened when I switched the puck on today. This bug went unfixed for months last year and then around January/ February strted to function properly again. There seems to be an issue of when the puck goes into standby mode and then the TV is turned on again it won't show UHD content.

No doubt the latest update has broken it again, guess it's going to be another 6 months before they get round to fixing it or acknowledging that it's an issue.  

Really getting fed up now.

[Dazzasky]

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@386 wrote:

This Bug is back, I couldn't access UHD content in the BBC I player app when I turned my TV on last night and again had to revert to switching the beta mode on then off to make the UHD content available, the same thing has happened when I switched the puck on today. This bug went unfixed for months last year and then around January/ February strted to function properly again. There seems to be an issue of when the puck goes into standby mode and then the TV is turned on again it won't show UHD content.

No doubt the latest update has broken it again, guess it's going to be another 6 months before they get round to fixing it or acknowledging that it's an issue.  

Really getting fed up now.

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This is the same for me, I have no UHD content showing on BBC Iplayer. It's so frustrating @386 

[386]

Hopefully it gets fixed soon @Dazzasky , although they took the best part of 6 months to resolve it last time so won't hold my breath.  

Thanks for confirming that it's not just me that is having issues.

[Dazzasky]

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@386 wrote:

Hopefully it gets fixed soon @Dazzasky , although they took the best part of 6 months to resolve it last time so won't hold my breath.  

Thanks for confirming that it's not just me that is having issues.

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I've alerted Sky to it but yes, we will see how long it takes to resolve this time. The problem last time was that it was not a widespread issue. 

[woodsidegardens]

• Hi, yes It's returned for me also, exactly as per above. Such a pity as it's been working fine for a couple of months. Can anyone from Sky update us on a fix?

[Dazzasky]

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@woodsidegardens wrote:

• Hi, yes It's returned for me also, exactly as per above. Such a pity as it's been working fine for a couple of months. Can anyone from Sky update us on a fix?

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This may be resolved now, I've just checked and UHD is now showing for me. 

[386]

It didn't work for me earlier on in the day but I'll give it a try tomorrow when I turn the puck on.

[woodsidegardens]

Not working for me either unfortunately 

[386]

Not sure If this is helpful either but I'm on 

Build version: QS037.045.02P

and my TV is an LG C3 

[woodsidegardens]

Thanks 386, my build is the same as yours, TV is LGB7. I did have a lengthy exchange with the BBC iplayer technical team last year who suggested lots of adjustments and checks but didn't come up with any fixes. Interesting that they didn't say it was a Sky issue either though. Has anyone else had any luck with BBC iplayer or is this definitely a Sky issue?

[386]

That's interesting @woodsidegardens ,

I'd read on other forums that it was down to a hdmi handshake issue, although nobody has conclusive proof of this, and as you've pointed out it seems that neither the Iplayer dev team nor Sky want to take responsibility for it.

I'm not holding my breath for a resolution anytime soon.

[Dazzasky]

Checked again this morning and UHD content not showing again so still not fixed.